Refund policy
If you are not entirely happy with your purchase you can return your item/s within 30 days of delivery, for a full refund to the original payment.
Once we have received the product(s) and if appropriate, any packaging, a refund will be credited to the payment card account within 2 weeks. Please note that it may take up to 14 days for your bank to credit your account. We are not liable, and cannot take responsibility for, any bank charges that you may incur during the refund process.
Refunds
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at contact@DossoMart.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Order Cancellation
- How can I cancel a purchase?
Within 1 hour, you will be able to cancel your order directly from your confirmation email. Scroll all the way down to the "Changed Your Mind?" area. If it has been more than 60 minutes, please email contact@DossoMart.com and we will assist you in finding an alternate option.
- Can I reschedule my purchase after I unintentionally canceled it?
If you canceled your order on the site and still want to get it, the easiest method to do so is to place a new order at checkout. If you have any questions, please email us at contact@DossoMart.com.
- I canceled my order, however I'm not sure if it was processed. Can you confirm that it was canceled?
If you used the link in your order confirmation email to cancel your order, you will get another email after the order has been properly canceled. If you haven't gotten a cancellation confirmation email, please contact us at contact@DossoMart.com (including your original #GLO order number) and we'll check into it!
I don’t see the option to self-cancel! How can I cancel my order?
If you’ve placed an order contains a gift card, please email contact@DossoMart.com as soon as possible (including your # order number and cancel/change request) and we can help.
- I don't see a way to self-cancel! What should I do if I want to cancel my order?
If you placed an order that included a gift card, please email contact@DossoMart.com as soon as possible (with your # order number and cancel/change request) so that we can assist you.
Contact Us
Address: 71-75 Shelton St, London WC2H 9JQ, UK
Contact Phone: +44 273849382
Contact Mail: contact@DossoMart.com